TROUBLESHOOTING

How to change Brightsign Device’s resolution

Written by Omma Sign
Updated over a week ago

Device Diagnostics

A Powerful tool for troubleshooting

Written by Omma Sign
Updated over a week ago

Could not Install OMMA App to the device

App, Device, Install, Setup, Error

Written by Omma Sign
Updated over a week ago

I can not see 6-digit registration code on my device

Token, Register Code, Device

Written by Omma Sign
Updated over a week ago

ANDROID - How can I understand if my device is rooted?

Android, Device, Root, Setup, Install

Written by Omma Sign
Updated over a week ago

ANDROID - How can I update my Chrome version?

Android, Chrome, Version, Update

Written by Omma Sign
Updated over a week ago

ANDROID - How can I update Webview?

Android, Webview, Update

Written by Omma Sign
Updated over a week ago

I burned ISO to flash disk but I cannot see boot screen

ISO, Boot, Disk, Error

Written by Omma Sign
Updated over a week ago

I use manual IP to access the internet. How can I enter manual IP in my player device?

Internet, Connection, Manual , IP

Written by Omma Sign
Updated over a week ago

Device's App version is outdated on the panel

App, Version, Device, Update

Written by Omma Sign
Updated over a week ago

How do I know if the devices are displaying the updated content?

Device, Content, Update

Written by Omma Sign
Updated over a week ago

There is no content on my device

Content, Device, Missing, Error

Written by Omma Sign
Updated over a week ago

Different content is displayed on my device rather than what I assigned

Device, Content, Different

Written by Omma Sign
Updated over a week ago

Synchronization is not working/Devices are not in sync

Synchronization, Device, Error

Written by Omma Sign
Updated over a week ago

Content has a false resolution when displayed on a device

Content, Device, Resolution

Written by Omma Sign
Updated over a week ago

Can not delete Content (Playlist editor/Text editor)

Content, Delete, Playlist, Text, Error

Written by Omma Sign
Updated over a week ago

How do I test/check before I publish a content to devices?

Test, Check, Draft, Content, Device, Publish

Written by Omma Sign
Updated over a week ago

Location specific content is displayed on the wrong devices

Local, Device, Content, Label

Written by Omma Sign
Updated over a week ago

Clear Cache The Device

Written by Omma Sign
Updated over a week ago

What Do The Circles Mean?

Green, Yellow, Red, White Circles/Spinners and their meanings.

Written by Omma Sign
Updated over a week ago

Content is displayed out of intended time range

Content, Time, Error

Written by Omma Sign
Updated over a week ago

I sent new updates but devices turned to black screen

Device, Black screen, Error, Update

Written by Omma Sign
Updated over a week ago

I can not take screenshot from the panel

Screenshot, Device, Panel

Written by Omma Sign
Updated over a week ago

How do I rotate content for a vertical device?

Device, Content, Rotate

Written by Omma Sign
Updated over a week ago

What happens if a device loses network connection?

Device, Network, Connection, Offline

Written by Omma Sign
Updated over a week ago

Does OMMA Have Offline Synchronization Support?

Offline, Synchronization, Device

Written by Omma Sign
Updated over a week ago

Setting up static IP for Android devices

Written by Omma Sign
Updated over a week ago

Setting up static IP for webOS devices

Written by Omma Sign
Updated over a week ago

Device timer is not working

Device, Turn on, Turn off, Timer

Written by Omma Sign
Updated over a week ago

Error while uploading media to library (Error: Rejected)

Media, Upload, Error

Written by Omma Sign
Updated over a week ago

I get error while creating a shop (Error: Latitude is required and must be a number)

Shop, Create, Error

Written by Omma Sign
Updated over a week ago

I can not create Content, Channel or Shop (Error: This action is forbidden)

Channel, Create, Shop, Create, Error

Written by Omma Sign
Updated over a week ago

I can not approve the content that I created (An error occurred while approving the content)

Content, Approve, Error

Written by Omma Sign
Updated over a week ago

I can not edit registered devices on panel (Error: This action is forbidden)

Device, Edit, Forbidden, Error

Written by Omma Sign
Updated over a week ago

I can not login to the System/Panel

Login, Panel, System, Error

Written by Omma Sign
Updated over a week ago

I can not delete a channel

Channel, Delete, Panel

Written by Omma Sign
Updated over a week ago