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TROUBLESHOOTING
TROUBLESHOOTING
36 articles in this collection
Written by
Omma Sign
App Installation & Upgrade on Devices
How to change Brightsign Device’s resolution
Written by
Omma Sign
Updated over a week ago
Device Diagnostics
A Powerful tool for troubleshooting
Written by
Omma Sign
Updated over a week ago
Could not Install OMMA App to the device
App, Device, Install, Setup, Error
Written by
Omma Sign
Updated over a week ago
I can not see 6-digit registration code on my device
Token, Register Code, Device
Written by
Omma Sign
Updated over a week ago
ANDROID - How can I understand if my device is rooted?
Android, Device, Root, Setup, Install
Written by
Omma Sign
Updated over a week ago
ANDROID - How can I update my Chrome version?
Android, Chrome, Version, Update
Written by
Omma Sign
Updated over a week ago
ANDROID - How can I update Webview?
Android, Webview, Update
Written by
Omma Sign
Updated over a week ago
I burned ISO to flash disk but I cannot see boot screen
ISO, Boot, Disk, Error
Written by
Omma Sign
Updated over a week ago
I use manual IP to access the internet. How can I enter manual IP in my player device?
Internet, Connection, Manual , IP
Written by
Omma Sign
Updated over a week ago
Device's App version is outdated on the panel
App, Version, Device, Update
Written by
Omma Sign
Updated over a week ago
Content Creation & Update
How do I know if the devices are displaying the updated content?
Device, Content, Update
Written by
Omma Sign
Updated over a week ago
There is no content on my device
Content, Device, Missing, Error
Written by
Omma Sign
Updated over a week ago
Different content is displayed on my device rather than what I assigned
Device, Content, Different
Written by
Omma Sign
Updated over a week ago
Synchronization is not working/Devices are not in sync
Synchronization, Device, Error
Written by
Omma Sign
Updated over a week ago
Content has a false resolution when displayed on a device
Content, Device, Resolution
Written by
Omma Sign
Updated over a week ago
Can not delete Content (Playlist editor/Text editor)
Content, Delete, Playlist, Text, Error
Written by
Omma Sign
Updated over a week ago
How do I test/check before I publish a content to devices?
Test, Check, Draft, Content, Device, Publish
Written by
Omma Sign
Updated over a week ago
Location specific content is displayed on the wrong devices
Local, Device, Content, Label
Written by
Omma Sign
Updated over a week ago
Device Troubleshooting
Clear Cache The Device
Written by
Omma Sign
Updated over a week ago
What Do The Circles Mean?
Green, Yellow, Red, White Circles/Spinners and their meanings.
Written by
Omma Sign
Updated over a week ago
Content is displayed out of intended time range
Content, Time, Error
Written by
Omma Sign
Updated over a week ago
I sent new updates but devices turned to black screen
Device, Black screen, Error, Update
Written by
Omma Sign
Updated over a week ago
I can not take screenshot from the panel
Screenshot, Device, Panel
Written by
Omma Sign
Updated over a week ago
How do I rotate content for a vertical device?
Device, Content, Rotate
Written by
Omma Sign
Updated over a week ago
What happens if a device loses network connection?
Device, Network, Connection, Offline
Written by
Omma Sign
Updated over a week ago
Does OMMA Have Offline Synchronization Support?
Offline, Synchronization, Device
Written by
Omma Sign
Updated over a week ago
Setting up static IP for Android devices
Written by
Omma Sign
Updated over a week ago
Setting up static IP for webOS devices
Written by
Omma Sign
Updated over a week ago
Device timer is not working
Device, Turn on, Turn off, Timer
Written by
Omma Sign
Updated over a week ago
Media Upload
Error while uploading media to library (Error: Rejected)
Media, Upload, Error
Written by
Omma Sign
Updated over a week ago
Shop Troubleshooting
I get error while creating a shop (Error: Latitude is required and must be a number)
Shop, Create, Error
Written by
Omma Sign
Updated over a week ago
Panel Troubleshooting (General)
I can not create Content, Channel or Shop (Error: This action is forbidden)
Channel, Create, Shop, Create, Error
Written by
Omma Sign
Updated over a week ago
I can not approve the content that I created (An error occurred while approving the content)
Content, Approve, Error
Written by
Omma Sign
Updated over a week ago
I can not edit registered devices on panel (Error: This action is forbidden)
Device, Edit, Forbidden, Error
Written by
Omma Sign
Updated over a week ago
I can not login to the System/Panel
Login, Panel, System, Error
Written by
Omma Sign
Updated over a week ago
I can not delete a channel
Channel, Delete, Panel
Written by
Omma Sign
Updated over a week ago