TROUBLESHOOTING

OmmaSign App Installation to Philips with USB Stick

Please follow the steps to install the OmmaSign application to your Philips SoC device via USB flash disk.

Written by Omma Sign
Updated over a week ago

OmmaSign App Installation to Philips from the Download Tab

When the android.apk does not start automatically, this article will show how to install the app from the download folder in Philips device.

Written by Omma Sign
Updated over a week ago

How to change Brightsign Device’s resolution

Written by Omma Sign
Updated over a week ago

Device Diagnostics

A Powerful tool for troubleshooting

Written by Omma Sign
Updated over a week ago

Could not Install OMMA App to the device

App, Device, Install, Setup, Error

Written by Omma Sign
Updated over a week ago

I can not see 6-digit registration code on my device

Token, Register Code, Device

Written by Omma Sign
Updated over a week ago

ANDROID - How can I understand if my device is rooted?

Android, Device, Root, Setup, Install

Written by Omma Sign
Updated over a week ago

ANDROID - How can I update my Chrome version?

Android, Chrome, Version, Update

Written by Omma Sign
Updated over a week ago

ANDROID - How can I update Webview?

Android, Webview, Update

Written by Omma Sign
Updated over a week ago

I burned ISO to flash disk but I cannot see boot screen

ISO, Boot, Disk, Error

Written by Omma Sign
Updated over a week ago

I use manual IP to access the internet. How can I enter manual IP in my player device?

Internet, Connection, Manual , IP

Written by Omma Sign
Updated over a week ago

Device's App version is outdated on the panel

App, Version, Device, Update

Written by Omma Sign
Updated over a week ago

How do I know if the devices are displaying the updated content?

Device, Content, Update

Written by Omma Sign
Updated over a week ago

There is no content on my device

Content, Device, Missing, Error

Written by Omma Sign
Updated over a week ago

Different content is displayed on my device rather than what I assigned

Device, Content, Different

Written by Omma Sign
Updated over a week ago

Synchronization is not working/Devices are not in sync

Synchronization, Device, Error

Written by Omma Sign
Updated over a week ago

Content has a false resolution when displayed on a device

Content, Device, Resolution

Written by Omma Sign
Updated over a week ago

Can not delete Content (Playlist editor/Text editor)

Content, Delete, Playlist, Text, Error

Written by Omma Sign
Updated over a week ago

How do I test/check before I publish a content to devices?

Test, Check, Draft, Content, Device, Publish

Written by Omma Sign
Updated over a week ago

Location specific content is displayed on the wrong devices

Local, Device, Content, Label

Written by Omma Sign
Updated over a week ago

Clear Cache The Device

Written by Omma Sign
Updated over a week ago

What Do The Circles Mean?

Green, Yellow, Red, White Circles/Spinners and their meanings.

Written by Omma Sign
Updated over a week ago

Content is displayed out of intended time range

Content, Time, Error

Written by Omma Sign
Updated over a week ago

I sent new updates but devices turned to black screen

Device, Black screen, Error, Update

Written by Omma Sign
Updated over a week ago

I can not take screenshot from the panel

Screenshot, Device, Panel

Written by Omma Sign
Updated over a week ago

How do I rotate content for a vertical device?

Device, Content, Rotate

Written by Omma Sign
Updated over a week ago

What happens if a device loses network connection?

Device, Network, Connection, Offline

Written by Omma Sign
Updated over a week ago

Does OMMA Have Offline Synchronization Support?

Offline, Synchronization, Device

Written by Omma Sign
Updated over a week ago

Setting up static IP for Android devices

Written by Omma Sign
Updated over a week ago

Setting up static IP for webOS devices

Written by Omma Sign
Updated over a week ago

Device timer is not working

Device, Turn on, Turn off, Timer

Written by Omma Sign
Updated over a week ago

Error while uploading media to library (Error: Rejected)

Media, Upload, Error

Written by Omma Sign
Updated over a week ago

I get error while creating a shop (Error: Latitude is required and must be a number)

Shop, Create, Error

Written by Omma Sign
Updated over a week ago

I can not create Content, Channel or Shop (Error: This action is forbidden)

Channel, Create, Shop, Create, Error

Written by Omma Sign
Updated over a week ago

I can not approve the content that I created (An error occurred while approving the content)

Content, Approve, Error

Written by Omma Sign
Updated over a week ago

I can not edit registered devices on panel (Error: This action is forbidden)

Device, Edit, Forbidden, Error

Written by Omma Sign
Updated over a week ago

I can not login to the System/Panel

Login, Panel, System, Error

Written by Omma Sign
Updated over a week ago

I can not delete a channel

Channel, Delete, Panel

Written by Omma Sign
Updated over a week ago