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I sent new updates but devices turned to black screen

Device, Black screen, Error, Update

Omma Sign avatar
Written by Omma Sign
Updated over 10 months ago

This happens when content download is incomplete due to device's internet connection problems. To solve the problem:

  • Go to Devices.

  • Go to the detail page of the device.

  • Click Actions tab.

  • Click Controls tab.

  • Click on the Select cache level option.

  • Select Media & Channel and click Clear.

  • Click Yes.

  • Omma logo will appear on the screen and the device will download the necessary data.

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