This could be solved by one of the bullets below.


A)
Make sure your content is suitable for your device with appropriate display rate (16:9 - 4:3) and correct direction.

B) Check the device orientation on the device detail.

  • Choose Landscape for horizontal screens.
  • Choose Portrait for vertical screens.

C) Suggested content resolutions for horizontal screens:

  • 1280 x 720 pixels for 720p resolutions on HD TV's
  • 1920 x 1080 pixels for 1080p resolutions on HD TV's
  • 3840 x 2160 pixels for 2160p resolutions on 4K TV's

D) Suggested content resolutions for vertical screens

  • 720 x 1280 pixels for 720p resolutions on HD TV's
  • 1080 x 1920 pixels for 1080p resolutions on HD TV's
  • 2160 x 3840 pixels for 2160p resolutions on 4K TV's

E) Suggested image formats: JPG, JPEG, PNG
F) Suggested video format: MP4

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