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12.5 Moving a License
Omma Sign avatar
Written by Omma Sign
Updated over 8 months ago

Moving License to a Customer

  1. Locate and click on the "Licenses" tab.

  2. Click on the license that you want to move.
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  3. Select a customer account.

  4. Type the amount that you want to move. You will keep the remaining amount in your stock.

  5. Notice that moved license will become "in-use" and instantly start to drain its duration and does not wait for a device registration. (Exception: Activation Buffer)

  6. Check the previews before proceeding with move action.

Moving License to a Reseller

  1. In license move screen, select a reseller account.

  2. Type the amount that you want to move.

  3. Notice that moved license will stay in the sub-reseller's stock.

  4. Check the previews before proceeding with move action.

Things to consider while moving licenses

  1. Customer package and license must match. You can't move a professional license to a starter customer.

  2. You can't move licenses to trial customers.

  3. Stock life does not reset for the licenses that moved to sub-reseller stock.

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